JingPad A1 - Screen ghosting issue

JingPad User feedback
#1

The screen “ghosts” an image of anything with high contrast. This is especially noticeable when playing Solitaire and the card move from one slot to another with the screen on a lower brightness.

Is this an issue with my unit or with the screen in general?

#2

Hi @drgnomage
do you have some photos about it?

#3

IMG_20211114_152136
IMG_20211114_1521361920×1440 69.8 KB

Kind of hard to see in the photo but there is the after images of all the cards when I open terminal.

#4

@Maxximo88, have you seen any issues like this with yours or other units?

#5

We have tested it but we can’t make the situation reappear. Please restart your device and try again

#6

Hi @August, this happens constantly, I’ve rebooted several times since 10 days ago.

#7

Can you send us the screenshot？ It may help us to see whether it is a software or a hardware issue

#8

It’s post 3 of this.

#9

Screenshot instead of a photo

#10

Ah yes, my apologies.

Screenshot_20211124_095320
Screenshot_20211124_0953202072×1512 83 KB

It appears to be a hardware issue.

#11

Any progress on this?

#12

Does it still appear after the latest update? If so, please write us an email addressing service@jingos.com with the issue. I need to forward that to my colleagues.

#13

It is indeed, I’ll send the email.